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Terms of Service

Version 1.1 · Effective October 12, 2026

These terms govern your use of https://simpleseo.biz and the services, products, and tools that Simple SEO Marketing Ltd. (“we,” “us,” “our”) provides — together, our “Services.” By using this site, or by engaging us, you agree to these terms.

1. What we provide

We provide Google Business Profile management, Local SEO, and related services, including help with profile verification, reinstatement, ownership recovery, and setup; deliverables such as the websites and care plans included with some services; and free tools on this site such as the GBP category lookup. We also offer software products, including Local Visibility Lab, our Google Business Profile management platform. Our offerings are described on this website. Specific packages, prices, and checkout are handled on our storefront at https://localmarketing.so/storefront/ssm.

Software products delivered on their own platform — including Local Visibility Lab — and purchases made on our storefront are provided under the additional terms presented there at sign-up or checkout, which apply alongside these terms.

2. No guarantee of outcomes

Google controls verifications, reinstatements, ownership transfers, and where listings and websites rank. We apply our expertise and follow Google's guidelines, but we cannot and do not guarantee any particular result, ranking, reinstatement, or timeline. Anyone who guarantees a Google outcome should be treated with caution.

3. Independence from Google

We are an independent provider. We are not affiliated with, endorsed by, certified by, or a partner of Google. Our founder, Kevin Pauls, is a Platinum Google Product Expert — a recognition for contributors in Google's product forums; it is not an endorsement of our business by Google, and it is not the highest expert tier.

4. Your responsibilities

When you engage us, you agree that:

  • You own the business you ask us to work on, or you are authorized in writing to act for it.
  • The information and documents you give us are accurate and not misleading, and you have the right to share them.
  • Any access you grant us to a Google Business Profile is granted from your own Google account and in line with our client verification policy.
  • You will use our services only for a lawful, eligible business.
  • If you buy our reinstatement service, you will follow our process as described in section 6.2.

We may decline or stop work if we cannot confirm your authority over a business, if a business is ineligible under Google's guidelines, or if a request would require us to misrepresent a business to Google.

5. Access to your profile

To do the work, you grant us Owner or Manager access to your Google Business Profile, depending on the service and how you grant it. In most cases you remain the primary owner and can remove our access at any time in your Google settings. In some cases — such as creating a new profile for you or resolving a restricted-user issue — we may hold primary ownership temporarily and transfer it to your business-domain account once Google permits (a newly added user must be connected to the profile for at least seven days before becoming primary owner). How we handle access and the records we keep are described in our client verification policy and privacy policy.

6. Reinstatement refund

6.1 If you have followed our process and we cannot help get your profile reinstated, we will refund what you paid for the reinstatement ($299 or $500) to your original payment method.

6.2 “Our process” means: completing onboarding and granting profile access; providing the documents and information we request; responding to our requests within a reasonable time; completing the verification steps we guide you through; not editing the profile or creating new listings while a review or appeal is under way; and not submitting your own appeals, or having anyone else work on the same reinstatement, while we are working on it. We decide, acting reasonably, whether you followed it.

6.3 There is no deadline. We keep working on your case for as long as you want us to. You may ask us at any time to close your case as not reinstated, and we will review your request under 6.1.

6.4 A profile that Google moves to “pending verification” counts as reinstated for this section. Verification is completed by you with our guidance. We cannot guarantee that it will succeed, and a failed verification is not a basis for a refund.

6.5 The refund covers the reinstatement price only. It does not include monthly charges already billed under the Protection plan. Any refund of those is at our discretion.

6.6 You must complete onboarding within 90 days of payment. We will send you reminders. If onboarding is not complete by day 90, we close your account and no refund is issued.

6.7 Google makes the final decision on every reinstatement, so this is a refund commitment, not a guarantee of any outcome.

7. Payment

Fees, billing cycles, and any refund or cancellation terms are those shown on the storefront at the time of purchase. Ongoing services continue until cancelled in accordance with those terms. For reinstatement and the monthly Protection plan, the following also applies:

7.1 Reinstatement is offered in two options: (A) $299 now, then $18 per month; or (B) $500 one time with no monthly charge. The option shown at checkout is the one that applies to your purchase: a monthly charge applies only if checkout shows one. If you start with our lead form, we send you the payment link for the option you chose on the form, only after we accept your case. If you buy directly, we review your case right after purchase and refund you in full, everything you paid, including processing fees, if we cannot take it.

7.2 Members with an active, paid Standard or Agency plan pay $299 with no monthly charge. Free and trial accounts do not qualify.

7.3 The $18 per month begins when Google lifts your suspension and your profile moves to pending verification, even if verification is not finished. We email you the amount and date before the first charge.

7.4 By choosing Option A you authorize us to save your card and charge it $18 per month when the plan begins.

7.5 The monthly plan has a 3-month minimum. If you cancel earlier, the 3 months are still billed and the plan then ends. After the 3 months you can cancel any time, effective at the end of the billing period.

7.6 The monthly plan covers continued reinstatement assistance, including repeat appeals, repeat suspensions and verification guidance; a report on changes to your profile; a ledger of your reviews with a downloadable backup; and a monthly performance report by email. It does not include SEO work or the Local Visibility Lab platform.

7.7 The monthly plan continues unchanged if your profile is suspended again or verification stalls. It is not paused.

7.8 Purchases made before this version took effect stay under the terms in force when you bought.

8. Text messaging (SMS/MMS)

You agree to receive information messages (appointment reminders, account notifications, etc.) from Simple SEO Marketing Ltd.. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email protected]. You can opt out at any time by replying STOP.

Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase. How we handle this information is described in our Privacy Policy.

9. Intellectual property

The content on this website is ours or our licensors'. Work product we deliver to you is yours once paid for, except for any third-party or pre-existing materials and general know-how, which remain with their owners.

10. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of the services is limited to the amount you paid us for the service giving rise to the claim in the three months before the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits or losses caused by Google's decisions or platform changes. The services are provided “as is,” without warranties except those that cannot be excluded by law.

11. Governing law

These terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-laws rules.

12. Changes

We may update these terms from time to time. The current version is always posted on this page, and continued use of the site or our services means you accept the updated terms.

13. Contact

Questions about these terms? Reach us through our contact page.